GandYCollection is dedicated to satisfying our customers. If you have any inquiries, please feel free to contact us! To communicate effectively, be sure to choose the appropriate communication way.

For any inquiries regarding presales or aftersales services, you can submitting a ticket via ” Support Center “. We will respond within 1 business day except public holidays.

Phone Service
+49-2741-6898953(For German Customers)

+49-2741-6898953(For Other Customers)

For all customers, please note that our phonelines are available 24/7.

Due to peak season GandYCollection is experiencing a high volume of calls at the moment and our phone agents will only offer assistance for presales questions. Please kindly wait patiently for our agents to take your call. During peak times, it may take up to 10-15 minutes to reach us. For any aftersales questions ( order tracking , returns and refund ) please kindly submit a ticket here. We will respond within 1 business day except public holidays.